Unauthorized user after installation of TecnoMETAL

Unauthorized user after installation of TecnoMETAL

This article explains what to do when TecnoMETAL has been installed correctly but, at startup, the message appears "UNAUTHORIZED USER" - OR ERROR 41

Problem

After installing TecnoMETAL, the program does not start and the message appears: UNAUTHORIZED USER

Possible cause

The message may appear when a version of TecnoMETAL has been installed other than the one currently associated with the cloud code used.

In this case, the cloud code must be updated to the new installed version.

Solution

If you use a license with cloud code and you have changed TecnoMETAL version, please contact Steel&Graphics service.

In the request indicates:

  1. the name of the company;
  2. the code or cloud key used;
  3. the version of TecnoMETAL installed.

Our team will update the cloud code to the installed version.

Info

Cloud code update must be performed by Steel&Graphics. You do not need to reinstall the program, unless otherwise stated of the service service.

FAQs

Do I have to reinstall TecnoMETAL?
No. If the problem depends on the cloud code, simply request its update.
What data should I communicate?
Send the company name, the cloud key used, and the version of TecnoMETAL installed.
Can I update the cloud code alone?
No. The update must be carried out by the Steel&Graphics service.
Can the message depend on a license other than the cloud code?
Yes, there may also be a different authorisation problem. This article concerns in particular where the TecnoMETAL version has been changed and a cloud code is used.

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